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Wednesday, November 18 • 9:50am - 10:15am
Creating a Better Customer Experience

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Having seen hundreds of thousands of pieces of member feedback relative to COVID alone, Blair McHaney will frame up HOW the member experience and member expectations have changed, what it means for club owners and operators, and where we should be focusing our energy for innovating our businesses.
Speakers
avatar for Blair McHaney

Blair McHaney

President and CEO, MXM
Blair is CEO of MXM, Medallia’s partner to the fitness industry.  MXM specializes solely in operationalizing member experience management through world-class technology, methodology and club operations experience.  Blair is also the founder and president of Confluence Fitness... Read More →

Wednesday November 18, 2020 9:50am - 10:15am EST
  Retention, Session