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Monday, November 16 • 11:15am - 11:50am
Retention Quick Hits

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Three retention experts share insights on how retention efforts are changing and how the fitness industry needs to adapt.  

avatar for Chris Stevenson

Chris Stevenson

Founder, Stevenson Consulting
Chris Stevenson - former Power Ranger stuntman - is the founder of Stevenson Consulting, a fullserviceconsulting firm based in Westlake Village, California. Chris’s current focus is to helpbusinesses and entrepreneurs of all types maximize potential. His expertise stems from his... Read More →
avatar for Justin Tamsett

Justin Tamsett

Managing Director, Active Management
A 32-year industry veteran, JT does what he loves – educating and helping people do their jobs better! He facilitates REX Roundtables in the US and Australia, consults with independents, boutiques, virtual and franchise businesses. He is the owner of the world’s #1 podcast: The... Read More →
avatar for Jenny Hymer

Jenny Hymer

VP of Customer Experience, MXM
Jenny Hymer is VP of Customer Success with MXM, Medallia’s partner to the fitness industry. MXM specializes solely on operationalizing member experience management through world-class technology, methodology and club operations experience. Jenny brings years of experience in club... Read More →

Monday November 16, 2020 11:15am - 11:50am EST