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Monday, November 16 • 10:00am - 10:30am
Retention in the Time of COVID-19

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While things seem to be constantly changing, some things remain the same. In this session, Paul Bedford, the Retention Guru, will give an overview of the top 10 factors that we have shown have a significant impact on retention and which one to focus on right now. 

avatar for Paul Bedford

Paul Bedford

Retention Guru
Paul has been working in the fitness industry for more than two decades. Has presented more than 150 international presentations in 31 different countries. 17 times for IHRSA. Paul currently divides his time between conducting research in the area of retention, attrition and customer... Read More →

Monday November 16, 2020 10:00am - 10:30am EST